Wiring Up for the AI-Powered Future

HCLTech and Western Union have formed a strategic partnership to promote innovation in the financial services industry. HCLTech becomes Western Union's largest preferred partner, focusing on several key areas:

(i) Transition to a platform operating model: Western Union will use HCLTech's AI-powered solutions, FENIXAI and AI Force, to move to a more agile and scalable platform-centric model.

(ii) Accelerate platform and channel transformation: HCLTech's digital, cloud, and AI solutions will improve Western Union’s capabilities, providing seamless and innovative customer experiences, while enhancing decision-making and infrastructure.

(iii) Leverage expertise in digital engineering: HCLTech will help reimaging Western Union’s technology, implement full stack observability and automation, and boost efficiency with AI-assisted methods for a robust future-ready environment.

(iv) Expand technology footprint in India: The partnership will lead to an advanced technology center in Hyderabad, enhancing Western Union's global technology and creating opportunities for innovation and talent development.

Both leaders emphasize the partnership's goal to provide exceptional customer value and foster growth through innovative solutions, reflecting their shared vision for lasting impact in the industry.

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