HCLTech and ServiceNow join forces to scale enterprise AI with Google Cloud

HCLTech, a leading global technology company, has expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform. The launch coincides with HCLTech’s sponsorship of the Sydney Google Cloud Summit 2026.

Building on HCLTech’s recently launched Gemini Enterprise business unit, the latest collaboration brings together advanced ServiceNow AI capabilities, enterprise workflow orchestration and industry expertise to enable organizations to deploy and scale AI in real business environments.

HCLTech will introduce enterprise AI solutions on Gemini Enterprise that combine Gemini’s advanced AI capabilities with ServiceNow’s workflow platform - anchored in ServiceNow’s Blueprint for Agentic Business, a framework for structured, outcome-driven AI adoption. This includes a next-generation Factory Shop Floor Assistant, which delivers real-time operational intelligence to manufacturing environments, enabling faster decision-making and improved efficiency.

Initial solutions span two high-impact domains: Field Services, where Gemini Live, integrated with ServiceNow Field Service Management, delivers real-time audio and visual intelligence to field technicians for faster issues resolution; and Customer Experience, to ensure customer intent is preserved across channels. HCLTech is also leveraging ServiceNow's AI Control Tower to enhance visibility and governance of AI agents within Gemini Enterprise, while an ITOps ServiceNow Agent—available on Google Cloud Marketplace for Gemini Enterprise—supports incident management and remediation in enterprise IT environments.

 “Bringing agentic AI to the enterprise requires deep integration into the systems that businesses rely on every day,” said Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud. “Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization.”

 “The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action,” said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. “By bringing together ServiceNow’s AI-native platform, HCLTech’s implementation expertise, and Google Cloud’s Gemini Enterprise capabilities, we are helping organizations build the foundation for an agentic enterprise. This collaboration enables customers to orchestrate AI agents across workflows, systems and teams, accelerating productivity, strengthening governance and delivering business outcomes at scale.”

 “Enterprises are moving quickly from exploring AI to embedding it at the core of their operations, and that shift requires stronger levels of integration and orchestration,” said Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech. “Our collaboration with Google Cloud and ServiceNow reflects this evolution—integrating advanced AI, enterprise workflows and ecosystem scale to help clients move beyond pilots to sustained, enterprise-wide impact. By aligning AI with operational systems and industry context, we are enabling a more practical and accountable adoption of agentic AI, and our ServiceNow Agentic Blueprint gives enterprises the structured path to get there.”

 “Agentic AI will only deliver enterprise value when it is built on a resilient, secure and scalable digital foundation,” said Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech. “By combining HCLTech’s deep infrastructure, cloud and operations expertise with Google Cloud’s Gemini Enterprise platform and ServiceNow’s workflow and AI capabilities, we are helping clients move from experimentation to production-ready adoption. This collaboration enables enterprises to embed intelligence into mission-critical environments with the governance, visibility and operational rigor needed to drive measurable outcomes at scale.”

This expanded collaboration underscores HCLTech’s focus on enabling enterprises to transition from experimentation to scaled deployment of agentic AI, with solutions that are designed to deliver measurable impact across industries. HCLTech will showcase this focus at the Sydney Google Cloud Summit 2026, and at the Sydney ServiceNow World Forum where enterprise leaders will explore how cloud, AI and ecosystem collaboration can accelerate business transformation.