Swiggy launches dedicated customer support and helpline to address food safety concerns
Swiggy , India's pioneering on-demand convenience platform reinforced its commitment to food safety with the roll-out of two dedicated features for enhanced customer support. Swiggy has launched a dedicated 24x7 helpline for customers to report any food safety related concerns. Customers can call at 7948231850 and report concerns. In addition to this, Swiggy also introduced a dedicated ‘Food Safety’ channel within its in-app Help section, giving customers a clear and accessible way to report concerns associated with their orders. With the dedicated section in the app, customers can share their concerns via a short message and upload relevant pictures. Customers will get a ticket number to follow up on the status of their complaint. Customers calling on the dedicated helpline to report a food safety concern will also get a link on their registered mobile number where they can share additional information and pictures around the issue. In both cases, Swiggy Food Safety Assurance Te...